1. Introduction
This Refund Policy outlines the terms and conditions for refunds on YDEK Gaming subscriptions and services. By using our services, you agree to the terms of this Refund Policy.
2. Subscription Refunds
We offer a 7-day money-back guarantee for all new paid subscriptions. If you are not satisfied with your subscription within the first 7 days after the initial purchase, you may request a full refund.
To request a refund within the 7-day period, please contact our support team at support@ydekgaming.com with your account information and reason for the refund request.
3. Eligibility for Refunds
Refunds are eligible under the following conditions:
- The refund is requested within 7 days of the initial subscription purchase
- The account has not violated our Terms of Service
- For technical issues, you have worked with our support team to attempt to resolve the issue
4. Ineligible for Refunds
Refunds will not be provided in the following circumstances:
- Requests made after the 7-day money-back guarantee period
- Subscription renewals (only initial purchases are eligible)
- Accounts that have been suspended or terminated for violations of our Terms of Service
- Virtual items, in-game purchases, or other non-subscription digital content
- Changes in pricing or features after your purchase
5. Refund Process
Once your refund request is approved, we will process the refund to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's policies.
6. Subscription Cancellation
Cancelling your subscription is different from requesting a refund. You may cancel your subscription at any time through your account settings. When you cancel, you will continue to have access to your subscription benefits until the end of your current billing period, but you will not be charged for the next billing cycle.
7. Exceptions
We reserve the right to make exceptions to this policy at our discretion. If you believe your situation warrants special consideration, please contact our support team.
8. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at support@ydekgaming.com.